It answers your App Store reviews and your support phone line, resolves billing itself through the customer’s own Stripe record, and only pulls you in when it must.
AI receptionists book appointments and take messages. Review tools surface reviews. 1reply is the only one that reads, verifies, and acts — inside guardrails you set.
| Capability | 1reply | AI receptionists | Review tools |
|---|---|---|---|
| Drafts App Store / Play replies, brand voice | Yes | No | Yes |
| Answers the support phone line | Yes | Yes | No |
| Verifies caller against Stripe (email / card / OTP) | Yes | No | No |
| Cancels a subscription inside guardrails | Yes | No | No |
| Issues a refund to the original payment method | Yes | No | No |
| Server-side policy engine + audit log | Yes | No | No |
| Escalates to founder's phone, one tap | Yes | Some, as a message | No |
| Typical monthly cost | $49–149 | $100–300 | $49–139 |
SOURCES — APPFOLLOW ~$139/MO · APPBOT $49+/MO · CATEGORY AVERAGE, VOICE-ONLY AI RECEPTIONISTS, PUBLIC PRICING 2026.
Scroll — the loop runs left to right: a review lands, a call comes in, something needs a human, everything gets logged.
Guardrails run server-side, not inside the model. Set an amount below and watch the decision flip — this is the real logic, not a mockup.
Within the refund cap of $50. Auto-resolved to the original payment method. Logged.
The “I couldn’t cancel” email or call you never saw comes back as a dispute: the charge is clawed back, Stripe adds a non‑refundable $15 dispute fee, and every dispute counts toward the card networks’ monitoring thresholds. 1reply answers first — and does the cancel inside your caps.
BREAK-EVEN — 4 CAUGHT CANCELS A MONTH PAYS FOR PRO. THE ACCOUNT‑HEALTH RISK NEVER EVEN HITS THE LEDGER.
Start monitoring for free. Add the reviews pillar at Starter. Add the phone line at Pro.
| Feature | |||
|---|---|---|---|
| Apps connected | 1 | 1 | 3 |
| Review inbox | Monitor only | Full + brand voice | Full + brand voice |
| AI resolutions / mo | — | 100 | 200 |
| Email support AI | No | Yes | Yes |
| AI receptionist (voice) | No | No | Yes |
| Voice minutes / mo | — | — | 200 |
| Stripe-verified billing actions | — | Refund only | Refund + cancel |
| Policy engine + audit log | Yes | Yes | Yes |
| Founder mobile app | No | No | Yes |
Both, depending on the pillar. Reviews get a drafted reply you approve, edit, or auto-send by rule. On the phone line and in email, it can refund or cancel a subscription directly through the customer's Stripe record — but only inside the guardrails you set.
It verifies against your Stripe customer record — email match, card last four, and a one-time code for anything involving a refund. No verification, no action.
Refunds only ever go back to the original payment method — never a new card, bank account, or gift card. That rule lives in a server-side policy engine, not the model, so it can't be talked out of it.
It opens a ticket with full context — transcript, caller identity, what it wanted to do — and pushes it to your phone for a one-tap approve or deny. Nothing happens until you decide.
No. It reads and acts through your existing Stripe account. You keep your processor, your payouts, and your data.
Yes — training-wheels mode requires your manual approval for the first batch of billing actions before it can act on its own, and you can flip a per-tenant kill switch at any time.
Free covers one app and a monitor-only inbox — enough to see the drafts before you trust the send button. Pro adds the phone line.