Terms of Service

These Terms of Service (the “terms”) are an agreement between Reev Tech Inc., an Ontario, Canada corporation operating as 1reply (“we,” “us,” “our”), and the business on whose behalf a 1reply account is created or used (“you,” the “tenant”).

By creating an account or using the service you accept these terms, and you confirm three things: that you are acting for a business, not as a consumer; that you have the authority to bind that business; and that the account will be used for business purposes only. If any of those is not true, do not use the service.

Our privacy policy explains how we handle personal information and forms part of this agreement.

1reply is an AI front desk for app businesses. Today it ingests your App Store and Google Play reviews, drafts replies in your voice for your approval (with optional rules — for example, auto-sending five-star thank-yous), sends daily digests by email or Slack, and provides the groundwork for verified billing actions through your connected Stripe account.

We are early-stage, and the service is evolving. Features may be gated, offered to some tenants before others, or rolled out progressively. The voice agent that answers your support line is explicitly such a feature: designed, described in these terms, and not yet generally available. Sections that depend on a feature apply only where and when you enable it.

We may change the service as it grows. We will not materially reduce its core functionality during a period you have paid for without the notice described in section 15.

Sign-in is by Google or Apple single sign-on; we do not hold a password for you, so your account is as secure as the identity you sign in with. Protect it.

You are responsible for what is done under your account by the people you give access to, for keeping your account and billing information accurate, and for telling us promptly at hello@1reply.app if you suspect unauthorized access. We may treat instructions coming from your account as yours.

As between you and us, you own the content and data you bring to the service and what the service produces for you: connected reviews, uploaded knowledge bases, drafted replies, transcripts, and audit records — including AI inputs and outputs (together, “your data”).

You grant us a limited, non-exclusive license to host, process, transmit, and display your data solely as needed to operate, secure, and support the service on your instructions. We claim no other rights in it. We do not use personal data from your workspace to train AI models — ours or anyone else’s.

Each of us may learn non-public information about the other through the service — your data and configuration on our side, unreleased product details on yours. Each party will use the other’s confidential information only as these terms allow, protect it with at least reasonable care, and disclose it only where law requires (with notice where lawful).

You are responsible for having the rights needed to connect the accounts and upload the content you use with the service. Our handling of personal information is described in the privacy policy; a data processing addendum is available on request at hello@1reply.app.

Outputs are generated. Drafted replies, call responses, and summaries are produced by AI models working from your data and your configuration. Generated text can be inaccurate, incomplete, or confidently wrong. We do not warrant the accuracy of any output, and you should configure the service on that assumption.

The controls are the point. The service is built so that a wrong draft is an inconvenience, not an incident: by default, every drafted reply waits in your approval queue; auto-send rules are opt-in and scoped by you; billing actions execute only within caps you configure (section 6); escalation to a human is always available; the AI and recording disclosures cannot be removed (section 7); and everything the service does is written to an audit log kept for 24 months and exportable by you at any time.

Actions are yours, honestly taken. Where the service acts within the caps and rules you configured, it acts on your behalf as your authorized agent. We do not hide behind the model — “the AI did it” is not a defence we will raise. We stand behind the service under these terms, subject to section 13.

Where you connect your Stripe account and enable billing actions, you grant us a limited, revocable authority to execute refunds and subscription cancellations through it, strictly within the caps and rules you configure. Refunds go only to the original payment method.

Every executed action is written to the audit log. You can suspend or revoke this authority at any time in the product or by notice to hello@1reply.app; revocation stops future actions but does not undo ones already executed.

Executed actions are your own Stripe events, exactly as if you had performed them yourself: customer disputes, chargebacks, processor fees, and taxes arising from them remain yours. You remain bound by your agreements with Stripe, including the Stripe Connected Account Agreement, and your Stripe account’s standing is your responsibility.

This section applies where you enable the voice agent once it is available.

Our recorded-line and AI disclosures are standardized and non-configurable. We will not honor any instruction to remove, weaken, delay, or obscure them, and attempting to make the agent deny being an AI is a breach of section 9.

You warrant that you have a lawful basis for recording calls and processing them with AI in every jurisdiction where you offer the line — including any all-party consent rules that apply — and that your own customer-facing privacy notice is kept updated to cover the recording, the AI handling, and 1reply’s role.

You will maintain an alternative contact channel for callers who object to recording, and keep it working.

Review ingestion and reply posting run through the developer access you authorize on your App Store and Google Play accounts. Replies posted through the service are your replies for the stores’ purposes.

Compliance with Apple’s and Google’s developer policies, and the standing of your developer accounts, are your responsibility. The stores’ APIs are theirs, not ours: we do not warrant their continued availability, and changes or revocations on their side may limit or break features. We will make commercially reasonable efforts to adapt, but we are not answerable for what the stores decide.

You will not, and will not permit anyone using your account to:

• Use the service unlawfully, or in breach of these terms.
• Deploy it for child-directed apps or phone lines.
• Deploy it to give medical, legal, or financial advice.
• Manipulate reviews. The service must not be used to create, solicit, buy, or post fake reviews, or incentivized reviews presented as organic — conduct prohibited by the FTC’s rule on consumer reviews and testimonials — or to otherwise game store ratings.
• Undermine the disclosures. Do not attempt to make the agent deny being an AI, strip or bypass the AI and recording disclosures, or present automated activity as human.
• Abuse the service or its providers — probing or degrading security, imposing unreasonable load, scraping data that is not yours, or reselling access without our written agreement.

We may suspend or terminate for violations, as section 11 describes.

New accounts start with a 14-day free trial. If the trial ends without a paid plan, AI drafting pauses — and only AI drafting: your inbox, approval queue, knowledge base, review history, and audit log keep working.

Paid plans are billed monthly, in advance, through Stripe. Fees are exclusive of taxes; you are responsible for applicable sales taxes, GST/HST, and similar charges, which we collect where we are required to.

We may change prices with at least 30 days’ notice; a change takes effect at your first billing cycle after the notice period. You can cancel at any time in the customer portal; cancellation takes effect at the end of the current billing period, and we do not prorate the final month.

These terms start when the account is created and run until it is closed. You can stop using the service and close your account at any time (section 10 covers the billing effects).

We may suspend access, in whole or in part, where reasonably necessary: for security; to comply with law; or where the standing of your app-store or Stripe accounts breaks a feature’s operation or creates risk for others. We give notice where practicable and restore access when the cause is resolved. Either party may terminate for a material breach that remains uncured 30 days after written notice of it.

On termination or expiry, you have a 30-day window to export your data, including the audit log. After the window, we delete your data on the timeline in the privacy policy — within 30 days, with residual encrypted backups expiring within a further 7 days.

We will provide the service with commercially reasonable skill and care. We do not commit to any availability level: there is no uptime guarantee and no service-level agreement.

The service depends on third parties we do not control — the app stores’ APIs, Stripe, our AI provider, and, when the voice agent is live, telephony carriers. Their outages, changes, and decisions can affect or interrupt features, and we do not warrant against them.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS,” AND WE DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT AI OUTPUTS WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; AND (B) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

The cap and the waiver above do not apply to: your obligation to pay fees; either party’s breach of its confidentiality obligations (section 4); or our indemnity in section 14. Nothing in these terms excludes liability that cannot be excluded under applicable law.

Ours. We will defend you against third-party claims that the service itself — as we provide it, unmodified — infringes their intellectual property rights, and we will pay the damages finally awarded or agreed in settlement of such a claim. If the service is held, or in our view is likely to be held, infringing, we may procure the right for you to keep using it, modify or replace it without materially reducing it, or — as a last resort — terminate the affected feature and refund prepaid, unused fees. This indemnity does not cover claims arising from your data, from combining the service with things we did not provide, or from use in breach of these terms.

Yours. You will defend us against third-party claims arising from: your data and the instructions you give the service, including how you configure caps and rules; claims by your end customers about your products, your support decisions, or actions taken within your configuration; and your app-store and Stripe accounts and their standing.

Both. The indemnified party must give prompt notice of a claim, let the indemnifying party control the defence and settlement (no settlement admitting the indemnified party’s fault without its consent), and reasonably cooperate.

Governing law. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. The courts of Ontario have exclusive jurisdiction, and each party attorns to it. We have deliberately not included an arbitration clause: you keep your right to go to court.

Notices. Notices go by email — to you at your account’s email address, to us at hello@1reply.app — and are effective when sent to the right address.

Assignment. You may not assign these terms without our written consent, not to be unreasonably withheld. We may assign them to an affiliate or in a merger, acquisition, or sale of substantially all assets, with notice to you.

Changes. We may update these terms; material changes are announced at least 30 days before they take effect. If you object to a change, cancel before it takes effect; continued use after that date is acceptance.

Entire agreement. These terms, the privacy policy, your plan selection, and any data processing addendum we execute are the entire agreement between us about the service, and they replace prior discussions. If part of them is unenforceable, the rest stands; not enforcing a right is not waiving it.

Survival. Sections that by their nature outlast the account — including sections 4 (ownership and confidentiality), 11 (export and deletion), 12, 13, 14, and this section — survive termination.